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Terms of Service

Last updated: February 2026

These Terms of Service ("Terms") govern your use of LeadBrief ("the Service"), an AI-powered real estate CRM platform operated by LeadBrief ("we," "us," or "our"). By creating an account or using the Service, you agree to be bound by these Terms.

1. Acceptable Use

LeadBrief is designed exclusively for licensed real estate professionals to manage prospecting and outreach activities. By using the Service, you agree to:

  • Use the Service only for legitimate real estate prospecting, lead management, and client outreach
  • Comply with all applicable federal, state, and local laws, including the Telephone Consumer Protection Act (TCPA) and the Telemarketing Sales Rule (TSR)
  • Respect Do-Not-Call (DNC) registries, including the National DNC Registry and any applicable state DNC lists, before making outbound calls
  • Not use the Service to send unsolicited bulk communications, spam, or harassing messages
  • Not use the Service to intimidate, threaten, or harass property owners or any other individuals
  • Not upload, store, or transmit data that you do not have the legal right to possess or use
  • Not attempt to circumvent security measures, access other users' data, or interfere with the Service's operation

You are solely responsible for ensuring that your use of the Service complies with all applicable telemarketing regulations and real estate licensing requirements in your jurisdiction.

2. Data Ownership

You retain full ownership of all data you upload to LeadBrief, including lead information, property data, and contact records. We do not claim ownership of your data.

By uploading data to the Service, you grant us a limited, non-exclusive license to process, store, and display your data solely for the purpose of providing the Service to you. This license terminates when you delete your data or close your account.

3. AI-Generated Content

LeadBrief uses artificial intelligence to generate calling scripts, outreach suggestions, lead scoring, and neighborhood research. You acknowledge and agree that:

  • AI-generated scripts and suggestions are provided as recommendations only and do not constitute legal, financial, or professional advice
  • You are solely responsible for reviewing and approving all AI-generated content before using it in any communication with property owners or clients
  • AI-generated lead scores and segments are estimates based on available data and may not reflect actual homeowner intent or likelihood to transact
  • You are responsible for ensuring that any scripts or outreach materials comply with applicable regulations, including truth-in-advertising requirements and real estate disclosure obligations
  • We do not guarantee the accuracy, completeness, or suitability of any AI-generated content

4. Account and Billing

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access.

Paid subscriptions are billed in advance on a recurring basis. You may cancel your subscription at any time, and cancellation will take effect at the end of the current billing period. Refunds are not provided for partial billing periods.

5. Service Availability

We provide LeadBrief on a best-effort basis and do not offer a formal Service Level Agreement (SLA). While we strive to maintain high availability, we do not guarantee that the Service will be uninterrupted, error-free, or available at all times. We may perform scheduled maintenance, deploy updates, or experience outages that temporarily affect availability. We will make reasonable efforts to provide advance notice of planned downtime.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LEADBRIEF AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Without limiting the foregoing, we are not liable for any damages or losses resulting from:

  • Your reliance on AI-generated content, lead scores, or scripts
  • Inaccurate or incomplete data that you upload to the Service
  • Violations of telemarketing laws, DNC regulations, or real estate licensing requirements
  • Unauthorized access to your account due to your failure to secure credentials
  • Service interruptions, data loss, or technical errors

7. Indemnification

You agree to indemnify, defend, and hold harmless LeadBrief and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising out of or in connection with your use of the Service, your violation of these Terms, or your violation of any applicable law or regulation.

8. Account Termination

You may close your account at any time through your account settings or by contacting us. Upon account closure, your data will be retained for 30 days to allow for reactivation, after which it will be permanently deleted.

We reserve the right to suspend or terminate your account at any time, with or without notice, if we reasonably believe that you have violated these Terms, engaged in fraudulent activity, or used the Service in a manner that could harm other users or our reputation. In the event of termination for cause, no refund will be provided.

9. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or by posting a prominent notice on the Service. Your continued use of LeadBrief after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service and close your account.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United States and the State of Oregon, without regard to conflict of law principles. Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in Portland, Oregon. You agree to waive any right to a jury trial or to participate in a class action.

11. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

12. Contact Us

If you have questions about these Terms, please contact us at:

support@leadbrief.com